At Black Country Healthcare NHS Foundation Trust, we believe in providing high quality mental health care for each individual person is fundamentally important.Therefore, we are excited to announce that, in August 2025, the NHS is again launching a major survey on people’s experiences of using mental health services. If you used services in April or May 2025, you could be invited to take part and give your feedback on the quality of support you received.
In last year’s survey, we received 15,000 responses from adults aged 16 and over, who used the survey to tell us what is working well and what requires improvement.
Look out for your survey invitation in the post. Invitations will be sent in August 2025 and September 2025, to a random selection of people who have used community mental health services during April and May 2025. You will be asked to fill in a survey about your mental health care, which you can complete online or on paper.
The survey is confidential, carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker. Your responses are not shared with our staff, so they will not see your answers. Participation in the survey will not affect your care or treatment. The NHS Community Mental Health Survey has Section 251 (NHS Act 2006) approval to process contact details.
The results will be published in the spring of 2026 and will be used to assess Community Mental Health Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best care for you and our community.
If you are invited to take part, whether contact with our services was regular or minimal, know every voice is valued. If you do not want to take part, or if you have any questions please contact us via email at bchft.getinvolved@nhs.net or phone by calling 0800 587 7720.
For more information about the survey, please visit http://www.cqc.org.uk/cmhsurvey.
Frequently Asked Questions
If I choose not to take part will that impact the care I receive from the NHS?
Choosing not to take part in the 2025 Community Mental Health Survey will not impact the care receive from the NHS.
What if I don’t want to take part in the survey?
If you don’t want to take part or have your details shared with researchers, please let us know by the end of June 2025 by contacting us via email at bchft.getinvolved@nhs.net or phone by calling 0800 587 7720..
Where will results of the survey be published?
Results will be published on CQC’s website in spring 2026. To see results from previous surveys, please go to: http://www.cqc.org.uk/cmhsurvey
How will my personal date be stored?
Your personal data will be held securely and will be treated in strict confidence in accordance with the General Data Protection Regulation. Your personal data is not used for any other purpose and is deleted once the survey process is complete. Your answers to the survey are not linked to your name or full address, but researchers analysing the results will use your postcode to undertake geographical analysis of overall results.