We would like to hear about your recent experience of our services.

Please take a few minutes to complete the below survey and help us improve our services to make them better for everyone.  

If you would prefer to speak to someone about your experience, please get in touch with our Service Experience Desk on 0800 587 7720 or email sed.bchft@nhs.net


For a version of the "Tell Us How We Did" survey aimed at children and young people please click here.

For a version of the "Tell Us How We Did" survey in Easy Read, please click here.

For a version of the "Tell Us How We Did" survey in BSL (British Sign Language), please click here.

For a version of the "Tell Us How We Did" survey in BSL for children and young people, please click here.


Thinking about the statements below, how would you rate your experience of the service you received?

Please select your response to the questions below

I was listened to and treated with dignity and respect Required
I was involved in the decisions about my care Required
I was provided with information in a way that I understood Required
I felt staff understood my needs Required
The place I received my care felt safe and comfortable Required
Overall, how was your experience of our service? Required

Community Mental Health Survey

Each year the NHS Patient Survey Programme (NPSP) commissioned by Care Quality Commission (CQC) carries out a survey to collect feedback on community mental health services; the CQC then uses the results from this survey in its assessment of Mental Health Trusts throughout England.

People aged 18 and over are eligible for the survey if they were receiving care or treatment for a mental health condition and were seen face-to-face at the trust, via video conference or telephone between the 1st of September and 30th of November.

At Black Country Healthcare NHS Foundation Trust we use the results of this survey alongside all other feedback and intelligence we receive across the Trust to make improvements and put actions in place to deliver the recommendations across our community services.

To view more details about this year's Community Mental Health Survey and how it will be conducted, please click here.

To find out more about the results from the latest survey, including how we compare to other Mental Health Trusts, please see the PowerPoint presentation here.


Your views are important to us

Taking part in the survey is voluntary and all answers are confidential.

If you are selected to take part, your contact details (name and postal address) will be used by researchers to carry out the survey.

If you do not want to take part, or have any questions about the survey please contact:

Service Experience Desk on:

  • 0800 587 7720
  • sed.bchft@nhs.net