Welcome to Trust Induction Resource Portal!
At Black Country Healthcare NHS Foundation Trust our people are at the heart of what we do, the best of the Black Country and an all-round BOSTIN bunch.
This page has been created to provide you with a resource filled with key service and contact information.
If you have any questions, please contact the Learning and Development teams (to the right of this page).
Once more, we wish you a warm welcome and wish you every success in your new role.
- Patient Experience presentation
- Patient Experience and Involvement and Service Experience Desk information cards
- Find out more about the services by visiting: Service Experience Desk (SED) and Patient Experience and Involvement (PEI) :: Black Country Healthcare NHS Foundation Trust
Contact us
Patient Experience and Involvement - bchft.getinvolved@nhs.net
Service Experience Desk - sed.bchft@nhs.net
Contact us
Research and Innovation
The Research and Innovation (R&I) team are responsible for the management and delivery of research studies across the Trust.
We set-up and deliver studies across the 4 disciplines (Mental Health, Learning Disabilities, CAMHS and Dementia) as well as staff studies and Urgent Public Health.
We enable patients, carers and staff to have the opportunity and choice to access research (as part of their standard care). Research allows services to move forward and ensure that the needs of people within the region are met through evidence-based practice.
Intranet Page
You can find out more about our team and what we do on the R&I intranet page: https://staffzone.blackcountryhealthcare.nhs.uk/services-directory/research-innovation
Contact Us
- Generic research queries: bchft.researchandinnovation@nhs.net
- Governance queries (study ideas, service evaluations, research requests): bchft.researchgovernance@nhs.net
We welcome informal visits/shadowing opportunities so please get in touch if you want to experience a day in the life of the R&I team!
Connect with us!
- Counter Fraud Leaflet
- Anti-Fraud, bribery and corruption training
- Fraud Training Videos
Contact us
Sarah Kabirat
Local Counter Fraud Specialist
0121 232 5243
- Bereavement
- Cost of Living tips from Vivup
- COVID-19 and your wellbeing
- Exercise and physical activity
- Financial wellbeing
- Real living wage
- Health and wellbeing strategy
- New parent policy
- Menopause
- Mindfulness
- MyMindPal
- Physiotherapy Infomation Line (PhIL)
- Sleep
- Stopping smoking
- Team activities
- Trust guides, resources and self-help books
- Long Covid guide
- Wagestream
- Wellbeing Offer document
- Wellbeing Support Pathway leaflet
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Related content
- Staff support
- Freedom to Speak Up
- Benefits and discounts
- Spiritual care team
- Supporting our NHS people
Contact us
Contact the team on bchft.staffwellbeing@nhs.net
Booking annual leave: Employee Online – log-in will be issued when they start (may have gone to the e-mail they used when applying through TRAC so they will need to check). Link below:
https://bchnhs.allocate-cloud.co.uk/EmployeeOnlineHealth/BCHNHSLIVE
- Written/visual guide to Employee Online: https://staffzone.blackcountryhealthcare.nhs.uk/download_file/5628/0
- Short video guide to Employee Online: https://staffzone.blackcountryhealthcare.nhs.uk/download_file/5627/0
After registering with Employee Online, it is possible to download the free “Me from Allocate” mobile app from the Apple Store or Google Play and link that to the account.
Any manager requiring access to build/edit rosters will be able to access HealthRoster using their Employee Online details. The link is below:
https://bchnhs.allocate-cloud.co.uk/HealthRoster/BCHNHSLIVE/Login.aspx?client=React
Further detail can be found in the E-rostering policy: POL_060-BCHFT_E-Rostering.pdf (blackcountryhealthcare.nhs.uk)
Contact us
If they don’t have the access they require or need support: e-mail bchft.e.rostering@nhs.net in the first instance. The telephone contact (Mon-Fri 9-4) is 0121 803 2339 – option 4.
Spiritual Care Team / Chaplaincy
Our service is for anyone who is receiving support from one of the teams or services in the Trust whether as an inpatient or in the community and their carers. We can also provide informal listening support to staff.
How can we help?
The spiritual part of someone’s life can be an aid towards recovery and a comfort and strength in times of stress and anxiety. Ensuring that people can draw on this spirituality is an essential part of helping someone towards better well-being. We know not all people express their spirituality or beliefs through a particular faith or religion. With this in mind, we make sure our support is for people of all faiths and beliefs and we aim to work in an inclusive, responsive and affirming way with each person we meet.
One of the main ways we offer spiritual care is through 1-to-1 sessions. These can involve someone talking to us about their life, beliefs, and values, and might touch on psychological and social, as well as religious or spiritual themes. We also run group sessions, often in partnership with other healthcare professionals, where people can explore their spirituality.
As well as running these groups, we make sure that people have the opportunities and the places to practice their faith or reflect on their beliefs. There are prayer/quiet rooms on each main Trust site where people can reflect and find peace. We organise events to celebrate certain religious and cultural festivals. We raise awareness of the benefits of spirituality and spiritual healthcare among staff members, so that they are able to better understand someone’s spiritual needs. We also maintain links with local faith communities and use them as a resource when needed.
Carers can also get in touch with us if they want to find spiritual support for their role as a carer.
We can also provide informal listening support to staff.
The Team
Our Team of chaplains cover the whole Trust. Each member of the team is from a different faith or spiritual tradition including Sikh, Hindu, Muslim and the Christian traditions of Church of England, Free Church, Orthodox and Roman Catholic. Although we come from these different backgrounds, we are respectful of the different faiths and beliefs we encounter.
How do I refer?
Someone can refer themselves simply by ringing or emailing the team or by asking a staff member to get in touch with us on their behalf.
Contact Us:
Working hours are currently Monday to Friday 8.30am to 5:00pm.
Address:
Edward Street Community Base
Edward Street
West Bromwich
B70 8NL
Mobile: 07813 015325
Email: bchft.spiritualcareteam@nhs.net
Resources:
Click here for Spiritual Care Team poster
Trade union reps are engaged with management to ensure your safety at work. You can contact them directly, and if they cannot deal with your query immediately they will signpost you to someone you can.
Main trust trade union contacts
Phil Cole - RCN Staff Side Lead
phil.cole1@nhs.net
07817 565136
Chris Quadling - UNISON Staff Side Lead
chris.quadling@nhs.net
07717225593
Helen Stokes - UNISON Joint Staff Lead
helen.stokes2@nhs.net
Steve Francis - UNISON Joint Staff Lead
steve.francis@nhs.net
Further details can be found at Your Trade Unions intranet page
Within the Trust we have a variety of staff networks includng ENRICH, Your disABILITY, and LGBTQ+.
The purpose of our staff networks is to bring together staff who are under-represented or disadvantaged - firstly to create a safe space for those who may have concerns or issues to raise, or simply to have a regular conversation with like-minded people who are aiming for the same outcomes and changes within our organisation. Secondly, staff network meetings are an opportunity to highlight and address any issues and further work that can be done, so there is also a 'task and finish' element to our staff networks, where actions are decided and picked up by a variety of network members - usually incorporating lots of collaborative working.
You can find out more about each network in more detail by clicking on the links to the right, or if you have any questions or would like to learn more, please email bchft.staffnetworks@nhs.net. Please note: This email address is monitored by those involved in the running of all three networks.
To find out more, including information on how to become a member of a network, visit Staff Network section on the intranet.
BCHFT Knowledge & Library Services is underpinned by the BCHFT strategic aims as well as Health Education England-Knowledge for Healthcare policy, sharing the vision that:
'NHS bodies, their staff, learners, patients and the public use the right knowledge and evidence, at the right time, in the right place, enabling high quality decision-making, learning, research and innovation to achieve excellent healthcare and health improvement.'
The trust has three libraries: Dorothy Pattison Hospital, Bushey Fields Hospital and Penn Hospital.
Each library stocks a range of materials for loan and reference including; books, iPads, multi-media resources and journals.
In addition to the three libraries, we are also part of the Health Libraries Midlands Consortium known as HeLM. This enables all library members to access a much larger service with over 83,000 resources from 22 libraries. Click here to search the HeLM Library Catalogue and to join the library.
The details for each of the library is as follows:
|
Tariq Saraf Library Bushey Fields Hospital Dudley DY2 2LZ Tel: 01384 325099 |
Oak Library Beeches Education Centre Penn Hospital Wolverhampton WV4 5HN Tel: 01902 442956 |
Dorothy Pattison Library Dorothy Pattison Hospital Alumwell Close Walsall WS2 9XH Tel 01922 607040 |
You can find out more by visting the Library and Knowlege Services intranet page.
Safeguarding is everyone's business.
Safeguarding means protecting a citizen’s health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care. Safeguarding children, young people and adults is a collective responsibility.
Those most in need of protection include:
- Children and young people
- Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities.
The Trust is committed to safeguarding children and adults across the organisation. The welfare of the people who come into contact with our services either directly or indirectly is paramount and all our staff have a responsibility to ensure that best practice is followed, including compliance with statutory requirements.
You can find out more by visiting the Safeguarding pages on the intranet.
What is Speaking Up?
Speaking Up about any concerns you have at work is really important, it is also your right and responsibility, in fact, it’s vital because it will help us to keep improving our services for all patients and the working conditions for our staff.
You may feel worried about speaking up and raising a concern and we understand this but please don’t be put off.
Our Freedom to Speak Up Guardians
The Guardians are an independent and impartial source of advice for staff who will facilitate raising issues at the highest level in the Trust. The Guardians will also support a focus on safety, learning and proper handling of cases, and be an honest broker by monitoring separation of human resource issues from raising concerns under the freedom to speak up process.
We have two Freedom to Speak Up Guardians in the Trust. Please see their details below
| Roger Bishton | Michael Hirons |
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Freedom to Speak Up also have a generic email which can be contacted on bchft.ftsu@nhs.net
You can find out more by visiting the Freedom to Speak Up intranet page.
What is Organisational Development?
It is a planned approach to help the organisation to remain healthy, effective and sustainable for the short and long term. It basically tries to ensure we have the right people, with the right skills, in the right place at the right time and if we haven’t then to help both individuals and teams to get there so we can meet the organisational objectives. It relies on working across the whole organisation (system) using the knowledge, skills, data and expertise of staff and stakeholders to co-produce solutions.
OD does not have all the answers but it can work with you to help explore and develop solutions. Its design is to challenge the norm and ensure continual improvement, not purely acceptance.
Contact us
You can contact the team below:
Laura Bustin
Organisation Development Manager
Email: laura.bustin@nhs.net
Darryl Shepherd
Organisational Development Administrator
Tel: 07341 543314
Email: darryl.shepherd@nhs.net
Organisational Development Team Enquiries
Email: bchft.odculture@nhs.net
You can find out more how the Organisational Development team can help you by visiting the department's intranet page.